Support guarantees:
Proactive system maintenance guarantee:
- Qualified Service technicians will remotely monitor any systems on our maintenance plans
- Any Critical issues identified by our technicians will attempt to be corrected for up to 1 hour of the technician’s time. Essentially any issues covered under our maintenance plan has a 1 hour labor warranty.
- Our clients will be notified if any critical issues identified require the replacement of hardware or additional labor costs outside of the maintenance plan.
- Any data backup processes for computers under the maintenance plan will be actively monitored and routinely tested for proper operation.
Quick Response:
- Most service calls are responded to within 15 minutes, however we guarantee to respond to any service call within 2 hours, Monday through Friday from 8:00am to 5:00pm
- Our technicians will attempt to resolve any issues remotely at our lower offsite hourly rate and will only arrive onsite if absolutely necessary.
- Any catastrophic systems failures such as server failures or loss of network wide internet will be considered a priority and will be addressed immediately until the situation can be resolved.
Qualified Service Technicians guarantee:
- All our technicians maintain industry standard certifications
- We also require ongoing training for any of our technicians who implement our technology formula’s and strategies
- Our technicians and staff are required to continuously research and test new technologies to keep our clients up to date and on the cutting edge of technology.
Website 99.9% up time SLA guarantee:
- Our hosting service comes with a 99.9% uptime service level agreement. This ensures that your website will not go offline due to our systems.
- All of our hosting servers are maintained by trained technicians in a secure data center on the backbone of the internet.
- All of our hosting servers are actively monitored to prevent any unauthorized intrusions or malicious internet attacks.
Email hosting 99.9% up time SLA guarantee:
- Our Exchange email hosting service provides a 99.9% up time service level agreement to ensure that your email traffic will never be interrupted due to our servers.
- All email data is backed up on our email servers in a secure data center that is maintained by trained service engineers.
The latest emailing technologies and server systems will always be available to our clients
Testimonials
Keith Slattery, Stone Hill Produce Inc.
Well, I have to say Libra I.T. exceeded our expectations, and we would refer them to anyone that needed computer support. They were attentive to all of our needs, returned phone calls almost immediately, and worked around our schedule to not interfere with our computer time. The following are just a few reasons we are writing this letter of recommendation.
Chuck & Cheryl MacGregor, MacGregor Brokerage
I can't remember how many times you bailed us out of hot water before a business meeting in some far off place over the web fixing our computer issues. It is one thing to need help a couple of miles away but you make us look like a bigger company as people watch you do your magic thousands of miles away. Beside the fact you are really likable, Cheryl & I could never thank you enough
Keith Slattery, Stone Hill Produce Inc.
Well, I have to say Libra I.T. exceeded our expectations, and we would refer them to anyone that needed computer support. They were attentive to all of our needs, returned phone calls almost immediately, and worked around our schedule to not interfere with our computer time. The following are just a few reasons we are writing this letter of recommendation.
Chuck & Cheryl MacGregor, MacGregor Brokerage
I can't remember how many times you bailed us out of hot water before a business meeting in some far off place over the web fixing our computer issues. It is one thing to need help a couple of miles away but you make us look like a bigger company as people watch you do your magic thousands of miles away. Beside the fact you are really likable, Cheryl & I could never thank you enough.
Well, I have to say Libra I.T. exceeded our expectations, and we would refer them to anyone that needed computer support. They were attentive to all of our needs, returned phone calls almost immediately, and worked around our schedule to not interfere with our computer time. The following are just a few reasons we are writing this letter of recommendation.
Chuck & Cheryl MacGregor, MacGregor Brokerage
I can't remember how many times you bailed us out of hot water before a business meeting in some far off place over the web fixing our computer issues. It is one thing to need help a couple of miles away but you make us look like a bigger company as people watch you do your magic thousands of miles away. Beside the fact you are really likable, Cheryl & I could never thank you enough
Keith Slattery, Stone Hill Produce Inc.
Well, I have to say Libra I.T. exceeded our expectations, and we would refer them to anyone that needed computer support. They were attentive to all of our needs, returned phone calls almost immediately, and worked around our schedule to not interfere with our computer time. The following are just a few reasons we are writing this letter of recommendation.
Chuck & Cheryl MacGregor, MacGregor Brokerage
I can't remember how many times you bailed us out of hot water before a business meeting in some far off place over the web fixing our computer issues. It is one thing to need help a couple of miles away but you make us look like a bigger company as people watch you do your magic thousands of miles away. Beside the fact you are really likable, Cheryl & I could never thank you enough.
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